User Manual & Troubleshooting

Signing Up

To begin using FeedbackFlow, you need to create an account. Navigate to the homepage and click on 'Get Started for Free' or 'Sign Up Now'. You will be taken to the sign-up page where you can enter your email address and choose a password. After signing up, you will be automatically logged in and redirected to your dashboard.

Logging In

If you already have an account, click the 'Login' button on the homepage. Enter your credentials, and you will be taken to your dashboard.

Creating a Space

A 'Space' is a dedicated form for collecting feedback on a specific topic. On your dashboard, type a name for your new space in the input field and click 'Create'. A new card for your space will instantly appear.

Managing Spaces

Each space is a card on your dashboard. Click the three-dots icon (...) on a space card to open a menu with the following options:

• Rename: Change the name of your space. This also updates the default header on the public form.
• Copy Link: Copies the public submission URL for the form to your clipboard. Share this with anyone to collect feedback.
• Export to CSV: Downloads all feedback submissions for that space into a single CSV file for offline analysis.
• Delete: Permanently deletes the space and all of its feedback. This action cannot be undone.

Submissions Tab

This is the default view. It shows all feedback submitted to your form, ordered from newest to oldest. Each submission appears on its own card.

Analysis Tab

This powerful tab uses AI to automatically analyze your text-based feedback. It provides:

• Overall Sentiment: A quick verdict (Positive, Neutral, or Negative) on the general tone.
• AI-Generated Summary: A concise paragraph summarizing all written comments.
• Key Themes: Recurring topics identified by the AI, complete with supporting quotes.
• Average Ratings: Charts showing the average score for your star-rating questions.

Form Editor Tab

This is where you build and customize your feedback form.

• Reordering Questions: Click and drag the grip icon (⋮⋮) to change a question's order.
• Question Types: Choose from Star Rating, Short/Long Text, Multiple Choice, and Image Upload.
• AI Suggestions: Link a text field to a star rating question to provide users with AI-generated phrases, helping them write more constructive feedback based on their rating.

I can't log in or sign up.

Double-check that your email and password are correct. If you forgot your password, a password reset feature can be implemented. Ensure Caps Lock is not enabled.

My form is not submitting.

This can happen due to a slow internet connection or a temporary issue. First, check your internet connection. If the problem persists, it may be a configuration issue that an administrator needs to address.

I renamed a space, but the old name still appears.

Try a hard refresh of your browser (Ctrl+R or Cmd+R on most browsers). Your browser might be showing a cached version of the data. If the issue persists, there might have been a temporary error writing to the database; try renaming it again.